Category: The Monkey Bar Help Desk

  • Where Real Tech Support Still Exists

    Resetting devices too soon? Let’s talk about it. Hi, I’m Kevin Mason, the founder of Lithgeek.com and MacMason.Tech, and I’ve spent years in tech support — including 8 years with AppleCare in California. Over that time, I’ve earned more than a dozen awards for customer service and technical excellence and even helped build entire tech support centers from the ground up. So…

  • Real Information About Laptop Battery Repairs and When to Replace Your Battery

    At Lithgeek Custom Gaming Computers here in Lithgow, we often see laptops come through the door with battery problems. And let’s be honest—laptop batteries get blamed for everything. From “my Wi-Fi isn’t working because my battery isn’t at 100%” to “I’ll make my laptop lighter if I run the battery to 0%,” we’ve heard it all.…

  • Tales from the Monkey Bar … How To you DO?

    Tales from the Monkey Bar … How To you DO?

    At the Monkey Bar Help Desk in Lithgow, we hear all kinds of questions—some technical, some practical, and some that people worry might sound “stupid.” But here’s the truth: there’s no such thing as a stupid question when it comes to technology. In fact, those are often the questions that lead to the best teaching moments. 🍏 Lessons from…