Update, November 2026: the Monkey Bar Help Desk minimum charge is now $15. Our hourly rate hasn’t changed. Read the announcement.
The Monkey Bar Helpdesk is Lithgeek’s walk-in counter for quick tech support in Lithgow. Whether it’s setting up your phone, checking if a message is a scam, resetting a password, or fixing a small computer issue, we make tech help simple, fast, and friendly. Unlike remote support scams, Monkey Bar is face-to-face, transparent, and billed fairly — just $80 an hour in 6-minute sips (with a $15 minimum). Scam checks are always free, and if your issue turns out to need a full repair, we’ll let you know before anything changes.
The Monkey Bar is Lithgeek’s walk-in tech help counter. It’s designed for quick fixes, scam checks, and short lessons in a friendly, face-to-face environment.
Monkey Bar tech help is billed at $80 per hour, broken down into 6-minute “sips” with a $15 minimum. If your issue requires us to stop major repair work for specialist support, the rate is $150 per hour
No appointments are required — just walk in during our opening hours. If Monkey Bar gets very busy in the future, we may introduce bookings to reduce wait times, but right now it’s drop-in friendly
Yes! Scam checks are always free. If you receive a suspicious text, email, or pop-up, bring it in and we’ll check it for you. If a written report is required, that service is charged, but preventing scams is always free.
Monkey Bar is perfect for:
Phone setup
Scam checks and online safety tips
Quick MacOS, Linux and Windows issues
Email setup and password resets (This does take time)
Wi-Fi and internet troubleshooting
Backup guidance and basic training
We are really good at what we do. There is a very good chance we can spot an issue that can not be repaired at the Monkey Bar before we even start the clock!
Because tech help doesn’t need to be boring! Monkey Bar makes it fun, approachable, and easy to understand — no jargon, just solutions. Besides Jack the Monkey is our Mascot